30-DAY SATISFACTION GUARANTEE
We are committed to your results. If you are unsatisfied with your experience within your first 30 days of membership, we will provide a full refund of your first month's dues. To qualify for this guarantee, the member must have attended and completed at least twelve (12) scheduled sessions within the first thirty (30) days of their membership. Refund requests must be submitted via email to [email protected] no later than day 30 of the membership.
PROGRESS MEETINGS
We offer optional 10-minute 1-on-1 progress meetings(available to momentum and elite members) to help you stay on track with your goals. These meetings are member-initiated; if you would like to schedule one, please request a meeting link or speak with a trainer.
MEMBER RATE & AUTO-RENEWAL
All memberships at Solstice Fitness operate on an automatic recurring monthly billing, with exception if you upgrade to biannual or annual payments during a promo.
Minimum Commitment: All memberships require an initial 3-month minimum commitment. Early cancellation prior to completing 3 full billing cycles is not permitted, except as covered under our 30-Day Satisfaction Guarantee.
Ongoing Auto-Renewal: Following your initial 3-month term, your membership automatically continues on a month-to-month basis until a formal cancellation request is received via email.
Billing Cycle: Monthly, biannually, or annually based on your chosen plan.
How to Cancel: You must email [email protected]. Verbal notices to trainers or staff do not constitute a cancellation.
CANCELLATION POLICY
30-Day Notice: Cancellation requires a 30-day notice prior to your next billing date.
Fulfilling Your Commitment: Notice of cancellation may be submitted during your initial term, but your membership will not terminate—and monthly billing will not cease—until your initial 3 monthly payments are completed.
Final Payment: One final month will be billed, on your normal rebilling date, after your notice is provided. You are welcome to train through the end of that final month.
No Refunds: Memberships are non-refundable after the initial 30-day membership period. This includes all promos and sales.
Receipt: Please save your sent email and our confirmation reply as your receipt of cancellation.
Unfulfilled Commitments & Early Termination: Members who request cancellation before fulfilling their 3-month commitment will be billed an Early Termination Fee equal to one full month's rate. If scheduled payments fail or decline, a $25 processing fee will apply per failed attempt. Accounts remaining unpaid past 60 days may be referred to collections.
MEMBERSHIP FREEZE POLICY
Members may "freeze" their account for a maximum of One month per 12-month period. No Freezes may occur within the first 3 months of membership.
How it works: You will be billed your standard monthly rate on the billing that occurs after you initiated your hold, which will then be applied as a credit to your account for the month you return. When you return, there will be a $15 maintenance fee in place of your standard billing. For Example: My normal billing is the first of every month. I initiate a hold on 6/25 for the month of July. I will be billed normal rate on 7/1/26. On 8/1/26 I will be billed $15 for the maintenance fee, but I am allowed to workout. My july payment covers my August workouts. Normal billing will resume on 9/1
Reactivation: Your membership will automatically resume at your regular rate after the freeze period ends.
Note: Freezes cannot be applied retroactively.
RATE GUARANTEE & ADJUSTMENTS
Your membership rate is guaranteed for a period of 12 months from your initial signup date. Following this 12-month period, Solstice Fitness reserves the right to adjust membership rates to account for increased operational costs.
Notice: We will provide a minimum of 30 days' notice via email prior to any rate adjustment.
Our Commitment: While we reserve the right to adjust rates to account for changing operational costs without limitation, our operational target is to keep annual increases at or below 5% whenever possible.
PARTICIPATION & LIABILITY
Photography/Media: We may take photos/videos during class for marketing; let us know if you prefer to opt-out.
Liability: By signing up, you acknowledge the risks involved in high-intensity functional fitness and agree to the terms of the Solstice Fitness Liability Waiver.
